Your Data, Handled With Care.

Introduction

TowME Namibia is committed to protecting the privacy and personal data of users of our road assistance website and mobile application. This Policy explains how we collect, use, disclose, store, and safeguard your information, and outlines your rights.

Legal Framework and Compliance

TowME Namibia operates in accordance with:

• The Constitution of the Republic of Namibia, including the right to privacy
• Applicable Namibian common and contract law principles
• International data protection best practices, including principles aligned with GDPR and POPIA

By using the Platform, you agree to the collection and use of information in accordance with this Policy.

Scope

This Policy applies to all users, including customers, service providers such as tow truck operators, and visitors accessing the TowME Namibia Platform.

Information We Collect

How We Use Your Information

We use your data to:

• Provide roadside assistance services
• Connect users with nearby service providers
• Enable real-time tracking of assistance
• Process payments securely
• Communicate service updates and support
• Improve platform performance and user experience
• Prevent fraud and ensure safety

User Consent

By using TowME Namibia, you explicitly consent to:

• The collection and use of your personal data
• The use of your real-time location for service delivery

You may withdraw consent at any time; however, this may affect the functionality of the Platform.

Location Tracking Disclosure

TowME Namibia collects real-time GPS location data only:

• When you request roadside assistance
• While a service is active

Location tracking is used strictly for:

• Dispatching service providers
• Navigation and assistance delivery

Tracking is limited and does not continue unnecessarily after service completion.

Data Sharing and Disclosure

We may share your data with:

• Tow truck operators, limited to what they need to reach you and complete the job: your name, phone number, pickup and drop-off location, vehicle details and any messages you send them
• The client, who is shown their assigned operator's name, contact number, vehicle details and live position while the job is active
• Adumo, our payment provider, which takes your card details directly on its own secure hosted payment page. In the mobile app that page is shown inside TowME so you do not have to leave to pay, but it is still served and controlled by Adumo, and TowME cannot read anything you type into it. Card numbers are never entered into, seen by, or stored by the TowME app or website; TowME receives only a payment token, the card type, the last four digits and the result of the payment
• Google Maps Platform, which receives location coordinates and address searches in order to display maps, calculate routes and estimate arrival times
• Firebase Cloud Messaging (Google), which receives your device's notification token in order to deliver TowME push notifications
• IT and cloud service providers that host the platform on our behalf
• Law enforcement or authorities when legally required
• Emergency services where necessary to protect life or safety

The providers named above process data on TowME's instructions in order to deliver part of the service. They are not permitted to use your data for their own purposes.

We do not sell your personal data, and we do not use it for advertising or profiling.

Cross-Border Data Transfers

Your data may be stored or processed outside Namibia using secure cloud services. By using TowME Namibia, you consent to such transfers, provided adequate safeguards are in place.

Data Security

We implement appropriate technical and organizational measures, including:

• Data encryption
• Secure servers and infrastructure
• Access control and authentication
• Monitoring and security protocols

Despite these measures, no system is completely secure, and we cannot guarantee absolute security.

Data Retention and Account Deletion

We retain personal data only for as long as necessary to:

• Provide services
• Comply with legal obligations, in particular financial and tax record keeping
• Resolve disputes between a client and an operator
• Investigate safety incidents and prevent fraud

You can delete your account at any time. In the app: clients go to Profile, then Settings, then Delete account; operators go to Account, then Delete account. You confirm with your password and a one-time code sent to your email, and the account is removed immediately. If you can no longer sign in, you can request deletion at towmenamibia.com/requestaccountdeletion and our team will verify the request before acting on it.

Deleting your account immediately removes your profile and sign-in credentials, saved payment cards, any subscription, saved vehicles, saved places, trusted contacts, and your notification registrations and device tokens.

Records of completed jobs are not deleted with your account. We keep tow and roadside job records, payments, invoices and operator earnings, messages sent on a job, inspection photos, videos and signatures, emergency and QR scan records, location points recorded during a job, and sign-in and security records. A completed tow is a transaction involving another party and, in the case of financial records, one we are legally required to keep. After deletion these records no longer identify you as an active TowME account holder.

We keep those records for as long as they are needed for the purposes listed above and for any period required of us by Namibian law. We do not currently publish a single fixed deletion date for them. Unused security and verification codes are the one thing the system deletes automatically, as soon as they expire.

If you want to know what is still held about a specific job, contact us and we will tell you.

User Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Withdraw consent
• Object to certain processing activities

Requests can be made via the contact details below.

Cookies and Tracking Technologies

Our website uses cookies to:

• Enhance user experience
• Analyze traffic and usage

Users may accept or decline cookies via browser settings.

Children's Privacy

TowME Namibia services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

Data Breach Notification

In the event of a data breach that may affect your personal data, TowME Namibia will take reasonable steps to:

• Investigate and contain the breach
• Notify affected users where appropriate

Limitation of Liability

While TowME Namibia takes reasonable steps to protect user data, we shall not be held liable for damages arising from unauthorized access, data breaches, or events beyond our reasonable control.

Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for their privacy practices.

Changes to This Policy

We may update this Policy from time to time. Users will be notified of significant changes via the Platform.

Governing Law

This Policy shall be governed by and interpreted in accordance with the laws of the Republic of Namibia.

Contact Information

For questions, requests, or complaints regarding this Policy, please contact:

• TowME Namibia
• Email: info@towmenamibia.com
• Phone: +264 81 222 4222